Privacy Policy

SOULSTARR (“SOULSTARR”, “we”, “us”, or “our”) operates this website and the related reading services (the “Service”). This Policy applies to information we collect when you access or use the Service. It does not apply to information collected by any third party, including through any application or content that may link to or be accessible from the Service.

1. Information We Collect

We collect information in the following ways.

a. Information you provide

• Identity & contact: name, email address, phone number (where provided), and country.
• Birth details: date, time, and place of birth when you request a reading that requires them.
• Reading inputs: the question or situation you share, dream descriptions, relationship details, and any photos you choose to upload (such as palm or face images).
• Payment details: if you purchase a paid reading, payment is processed by our payment provider; we receive a confirmation and transaction ID but do not store full card or banking credentials.
• Support correspondence: messages you send through the contact form or by email.

b. Information collected automatically

• Device & usage: IP address, device type, browser type and version, operating system, referring URL, pages visited, timestamps, and approximate location derived from IP.
• Cookies & similar technologies: small files stored on your device used for essential functionality, preferences, and aggregate analytics.

c. Information from third parties

If you choose to sign in using a third-party provider (e.g., a Google account), we receive basic profile information you have authorized that provider to share with us.

2. How We Use Your Information

We use the information we collect to:

• prepare and deliver the reading you have requested;
• process payments and prevent fraud;
• respond to your messages and provide customer support;
• improve, secure, and personalize the Service;
• send service-related notices, account communications, and (where you have consented) marketing messages from which you may opt out at any time;
• comply with legal obligations, enforce our terms, and protect the rights, safety, and property of SOULSTARR and others.

3. Legal Bases for Processing

Where applicable law (such as the EU/UK GDPR or India’s Digital Personal Data Protection Act, 2023) requires a legal basis for processing your personal data, we rely on one or more of the following: your consent; performance of a contract with you; compliance with a legal obligation; or our legitimate interests in operating, securing, and improving the Service, provided those interests are not overridden by your rights.

4. Sharing Your Information

We do not sell or rent your personal information. We share information only as follows:

• With our readers and team: our astrologers and authorized staff access the details you submit so they can prepare and deliver your reading.
• Service providers: hosting, payment processing, email delivery, analytics, customer support, and security providers that act on our instructions under appropriate confidentiality and data-protection obligations.
• Legal & safety: where required by law, subpoena, court order, or to protect the rights, property, or safety of SOULSTARR, our users, or the public.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to standard confidentiality protections.
• With your consent: in any other case where you have given us explicit permission.

5. Cookies, Analytics & Tracking

We use cookies and similar technologies for essential site functionality, to remember your preferences, and to collect aggregate analytics that help us understand how the Service is used. We do not use cookies to build advertising profiles. You can control cookies through your browser settings; disabling them may affect some functionality.

6. International Data Transfers

Your information may be processed and stored on servers located outside your country of residence, including in jurisdictions whose data-protection laws may differ from yours. Where required, we use appropriate safeguards (such as standard contractual clauses) for such transfers.

7. Data Retention

We retain personal information only for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. You provide information at your own risk.

9. Your Rights & Choices

Depending on where you live, you may have one or more of the following rights:

• Access a copy of the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information, subject to certain legal exceptions.
• Object to or restrict certain processing.
• Withdraw consent at any time where processing is based on consent.
• Data portability in a machine-readable format.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us through the contact page. We may need to verify your identity before fulfilling a request.

10. Children’s Privacy

The Service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under this age. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Marketing Communications

If you have opted in, we may send you occasional marketing emails. Every marketing email contains an “unsubscribe” link. You will continue to receive transactional and service-related messages necessary for the Service.

12. Do-Not-Track Signals

Our Service does not currently respond to browser “Do Not Track” signals because there is no industry standard for them. You can still control cookies and tracking through your browser settings.

13. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy notices before providing any information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is the one published at this URL with the “Last updated” date above. Material changes will be communicated through the Service or by email where appropriate. Continued use of the Service after changes are posted constitutes acceptance.

15. Contact

For any questions, requests, or concerns about this Privacy Policy or our handling of your personal information, please reach us through the contact page.