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Help Center

Step-by-step guides and quick answers for every part of your SOULSTARR experience. If you still need help, our team is one message away.

Getting Started

1. Pick the right reading

Start on the Free Spiritual Guidance page to choose from Past Life, Dream Meaning, or Angel Numbers, or go straight to a Love & Relationships reading. Each card describes what the reading covers.

2. Share your details

Tell us your name, what’s on your mind, and any details the reading requires (birth date, time, and place; a dream description; or a palm or face photo). The more accurate the details, the more personal your reading will be.

3. Receive your reading

Most readings are prepared and delivered within minutes. More in-depth readings can take longer because our readers personally review your information.

Account & Profile

Do I need an account?

Many free readings can be requested without an account. For paid readings or to retrieve past readings, you may need to provide an email address so we can deliver your reading.

Updating your details

If your birth details or contact information are incorrect on a recent reading, contact us through the contact page with your order ID so we can correct them.

Deleting your data

You can request deletion of the personal information we hold for you at any time. Contact us via the contact page. See the Privacy Policyfor details on what we collect and how it’s used.

Orders & Payments

I didn’t receive my reading

  1. Check your spam, promotions, or junk folder.
  2. Confirm the email address you provided at checkout was correct.
  3. Wait a short while if your reading is a longer, personally reviewed report.
  4. If it’s still missing, contact us with your order ID and the email used at checkout.

I was charged twice or by mistake

Reach out through the contact page with your order ID and a brief description. Duplicate or accidental charges are refunded per our Refund Policy.

Cancelling a reading

Reading work begins as soon as our reader receives your details. Contact us as soon as possible if you need to cancel — refunds are processed per the Refund Policy.

Refunds

Eligibility, exclusions, and timelines for refunds are explained in the Refund Policy. We try to be fair and prompt when something goes wrong.

Privacy & Safety

How is my data used?

Your information is used only to prepare your reading and operate the service securely. We do not sell or rent personal data. Read the Privacy Policy for full detail.

Photos and birth details

Photos (such as palm or face images) and birth details are used only by the reader who prepares your reading. You can request deletion at any time.

Is SOULSTARR a substitute for professional advice?

No. Readings are not a substitute for medical, mental-health, legal, financial, or any other professional advice. For decisions in those areas, consult a qualified licensed professional. Read the Disclaimer.

If You Need Urgent Help

SOULSTARR is not for emergencies or crisis situations. If you or someone you know is in immediate danger or experiencing a mental-health crisis, contact your local emergency services or a regulated helpline right away:

  • India: dial 112; iCall 9152987821; Vandrevala Foundation 1860-2662-345 / 1800-2333-330.
  • United States:dial 911; 988 Suicide & Crisis Lifeline; Crisis Text Line — text HOME to 741741.
  • United Kingdom: dial 999 or 111; Samaritans on 116 123.
  • Elsewhere: contact your local emergency services.

Technical Issues

Site won’t load or features look broken

  1. Refresh the page.
  2. Clear your browser cache and cookies.
  3. Try a different browser or device.
  4. Disable browser extensions that may interfere.
  5. If it still doesn’t work, contact us with a screenshot.

Reading text looks cut off

Try rotating your phone or zooming out. If the reading is a PDF, open it in your default PDF viewer. Contact us if the issue persists.

Contact Support

Reach our support team through the contact page. Include as much detail as you can — order ID, date of purchase, the device and browser you’re using, and a screenshot if relevant. We read every message and respond as soon as we can.

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